Shipping & returns

Shipping

As soon as your order is dispatched we will email you to tell you it is on its way.  Australian orders can be tracked if you log in to your Holm Oak Vineyards account.

Shipping Costs - within Australia

Orders placed before 1pm AEST will receive Australia Post Express eparcel (next business day) delivery to capital cities and major regional centres.  Outside of these areas delivery may take an extra day and delivery to remote areas even longer.  Please allow for Public Holidays and weekends.

Orders placed after 1pm AEST will be shipped on the next business day, receiving express shipping via Australia Post.

All parcels are fully tracked.

Please give any specific delivery instructions in the comments field during checkout, such as “leave at reception” or “leave at front door if not home”.  If you choose to have your goods delivered to a site where no one is there to receive it, you do so at your own risk and we cannot accept responsibility should it go missing.

Please note that during times of high activity it may be impossible to achieve same day dispatch.  Please bear with us, your order is our priority and will be shipped with all possible speed.

Please note we cannot accept responsibility for delivery delays which are the result of forces outside our control, for example: natural disasters such as wild storms or unnatural disasters such as postal strikes!

Shipping Costs - International

At this time we do not accept international orders through our website, please contact us on +61 3 6394 7577 to enquire about a special order.

Returns

It is important that you read the following section carefully:

We understand buying off the internet does not guarantee a perfect fit and we want you to be ecstatic with your purchases, so we are more than happy to return or exchange (except for earrings) within 14 days of delivery.  Obviously they must be in original condition (that is they have not been worn, altered or washed, with all tags and spare buttons attached).  Also, if you would like to know more about a garments fit, please contact us via email (admin@

These terms and conditions apply whenever you access holmoak.com.au. By using this website, you are deemed to have accepted these conditions.

Some areas of holmoakvineyards.com.au may require registration. By completing the initial registration form and by entering your email address and password, you will be deemed to have accepted these terms and conditions for those registration required areas. Also, by registering to our site and any of our email services, you are deemed to have accepted these terms and conditions. If you register with holmoakvineyards.com.au, you should read our Privacy Policy. All of our website is bound by terms of the Privacy Policy as well, regardless of registration.

If you have registered with us and subsequently change your details, you should immediately notify us of any changes by contacting us. Any changes we make to the Terms and Conditions will be reflected on this page.

  1. Registration
    When you register, you are registering as a personal user of holmoakvineyards .com.au. We allow you access to the registered areas of the site on the basis that:
    (i) your email address and password are personal to you and may not be used by anyone else to access holmoakvineyards.com.au
    (ii) you will not do anything which would assist anyone who is not a registered user to gain access to any registered area of holmoakvineyards.com.au.
    (iii) you do not maliciously create additional registration accounts for the purpose of abusing the functionality of the site, or other users; nor do you seek to pass yourself off as another user
    (iv) you comply with these terms and conditions.
    If, for any reason, we believe that you have not complied with these requirements, we may, at our discretion, cancel your access to holmoakvineyards .com.au immediately and without giving you any advance notice.
  2. Termination of Registration
    If we wish to bring the agreement to an end, we will do so by emailing you at the address you have registered stating that your account has terminated. The agreement will terminate and your email address and password will become invalid on holmoakvineyards.com.au immediately.
  3. Use of material appearing on holmoakvineyards.com.au
    For the purposes of this agreement, "material" means material including, without limitation, text, video, graphics and sound material, published on the holmoakvineyards.com.au website, whether copyright of Holm Oak Vineyards or a third party. You may download and print extracts from the material and make copies of these for your own personal and non-commercial use only. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on holmoakvineyards.com.au. You must not reproduce any part of holmoakvineyards.com.au or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so. We may be prepared to allow you to distribute or reproduce other parts of holmoakvineyards.com.au or the material in certain circumstances. Please contact us if you wish to apply for permission to do so.
  4. Disclaimer of Liability
    To the extent permitted at law, we do not accept any responsibility for any statement in the material. You must not rely on any statement we have published on holmoakvineyards.com.au without first taking specialist professional advice. Nothing in the material is provided for any specific purpose or at the request of any particular person. For the avoidance of confusion, we will not be liable for any loss caused as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the material or any part of it (except for death or personal injury attributable to our negligence and to the extent permitted at law).
    You may access other sites via links from holmoakvineyards.com.au. These sites are not under our control and we are not responsible in any way for any of their contents.
    We give no warranties of any kind concerning Holm Oak Vineyards or holmoakvineyards .com.au or the material. In particular, we do not warrant that holmoakvineyards.com.au or its contents linked to third party sites are virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties.
  5. Data protection
    If you have indicated on the subscription form that you wish to receive direct marketing material, your personal details will be included in a database compiled for direct marketing purposes. From time to time, you may receive direct marketing information from us. If you have indicated that you wish to receive direct marketing material or email updates from holmoakvineyards.com.au but subsequently change your mind, you should contact us. As soon after this as is reasonably practicable, we will remove your name details from the relevant database.
  6. Variations
    These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted.
  7. Force majeure
    Although we will do our best to provide constant, uninterrupted access to holmoakvineyards.com.au, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.
  8. Governing Law & Jurisdiction
    This agreement is governed by Australian law and the parties agree to submit to the exclusive jurisdiction of the courts of Australia.
    9. holmoakvineyards.com.au) and we are more than happy to assist....boutique service.....just on the internet!

    If the item does not meet these standards we reserve the right to deny you a refund or credit note and it will be returned to you.

    If the need for refund or exchange was our fault (for example the item is faulty or not what you ordered) we will happily cover the cost of any postage required. Otherwise, postage costs incurred in the exchange/return will be your responsibility.  Shipment of new items following exchanges will be free of charge.

    If exchange is requested, we will endeavor to provide you with the item you require.  Should such items be unavailable we will happily offer you a refund, credit note, or assist you in finding a suitable alternative (with cost differences to be either paid by you in the case of a more expensive item, or refunded by us in the case of a less expensive item)

    How to return an item:

    Please inform us via email if you intend to request a Return or Exchange: admin@

    These terms and conditions apply whenever you access holmoak.com.au. By using this website, you are deemed to have accepted these conditions.

    Some areas of holmoakvineyards.com.au may require registration. By completing the initial registration form and by entering your email address and password, you will be deemed to have accepted these terms and conditions for those registration required areas. Also, by registering to our site and any of our email services, you are deemed to have accepted these terms and conditions. If you register with holmoakvineyards.com.au, you should read our Privacy Policy. All of our website is bound by terms of the Privacy Policy as well, regardless of registration.

    If you have registered with us and subsequently change your details, you should immediately notify us of any changes by contacting us. Any changes we make to the Terms and Conditions will be reflected on this page.

    1. Registration
      When you register, you are registering as a personal user of holmoakvineyards .com.au. We allow you access to the registered areas of the site on the basis that:
      (i) your email address and password are personal to you and may not be used by anyone else to access holmoakvineyards.com.au
      (ii) you will not do anything which would assist anyone who is not a registered user to gain access to any registered area of holmoakvineyards.com.au.
      (iii) you do not maliciously create additional registration accounts for the purpose of abusing the functionality of the site, or other users; nor do you seek to pass yourself off as another user
      (iv) you comply with these terms and conditions.
      If, for any reason, we believe that you have not complied with these requirements, we may, at our discretion, cancel your access to holmoakvineyards .com.au immediately and without giving you any advance notice.
    2. Termination of Registration
      If we wish to bring the agreement to an end, we will do so by emailing you at the address you have registered stating that your account has terminated. The agreement will terminate and your email address and password will become invalid on holmoakvineyards.com.au immediately.
    3. Use of material appearing on holmoakvineyards.com.au
      For the purposes of this agreement, "material" means material including, without limitation, text, video, graphics and sound material, published on the holmoakvineyards.com.au website, whether copyright of Holm Oak Vineyards or a third party. You may download and print extracts from the material and make copies of these for your own personal and non-commercial use only. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on holmoakvineyards.com.au. You must not reproduce any part of holmoakvineyards.com.au or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so. We may be prepared to allow you to distribute or reproduce other parts of holmoakvineyards.com.au or the material in certain circumstances. Please contact us if you wish to apply for permission to do so.
    4. Disclaimer of Liability
      To the extent permitted at law, we do not accept any responsibility for any statement in the material. You must not rely on any statement we have published on holmoakvineyards.com.au without first taking specialist professional advice. Nothing in the material is provided for any specific purpose or at the request of any particular person. For the avoidance of confusion, we will not be liable for any loss caused as a result of your doing, or not doing, anything as a result of viewing, reading or listening to the material or any part of it (except for death or personal injury attributable to our negligence and to the extent permitted at law).
      You may access other sites via links from holmoakvineyards.com.au. These sites are not under our control and we are not responsible in any way for any of their contents.
      We give no warranties of any kind concerning Holm Oak Vineyards or holmoakvineyards .com.au or the material. In particular, we do not warrant that holmoakvineyards.com.au or its contents linked to third party sites are virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties.
    5. Data protection
      If you have indicated on the subscription form that you wish to receive direct marketing material, your personal details will be included in a database compiled for direct marketing purposes. From time to time, you may receive direct marketing information from us. If you have indicated that you wish to receive direct marketing material or email updates from holmoakvineyards.com.au but subsequently change your mind, you should contact us. As soon after this as is reasonably practicable, we will remove your name details from the relevant database.
    6. Variations
      These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the site after it has been posted.
    7. Force majeure
      Although we will do our best to provide constant, uninterrupted access to holmoakvineyards.com.au, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.
    8. Governing Law & Jurisdiction
      This agreement is governed by Australian law and the parties agree to submit to the exclusive jurisdiction of the courts of Australia.
      9. holmoakvineyards.com.au, letting us know your invoice number and the details of the return/exchange.

      When sending a return or exchange please simply return items (all tags attached), protectively packed with a copy of the original invoice marked with items to be returned (having first informed us via email).

      We will provide confirmation via email once we receive your item.  Returns and Exchanges are usually processed within a week of their arrival at Holm Oak Vineyards. 

      Please note:

      • Refunds can only be given via your original payment method. (If you paid by bank transfer you will need to let us know your Account Name, BSB and Ac number so we can send your funds back to you)
      • The type of payment method you used will determine the time it will take for your refund to be processed.  Credit card and PayPal refunds will be processed immediately. Direct Deposit/Bank transfer may take 2 – 3 Working days.  Cheques must be sent back via Australia Post and may take up to 7- 10 days.
      • We are unable to refund your original postage costs unless the item was faulty or not as requested.
      • The cost of postage for returns or exchanges which are for non-faulty items must be bourn by the purchaser

      Please return items to:

      Holm Oak Vineyards
      11 West Bay Road (Highway C724)
      Rowella, Tasmania 7277
      Australia